Who We Are

Tranquix is an online education platform specializing in culinary arts training. Our registered address is Corso Giuseppe Garibaldi, 42, 71121 Foggia FG, Italy. When we refer to "we," "us," or "our" in this document, we're talking about Tranquix.

For any questions about how we handle your data, you can reach our team at [email protected] or call us at +393488273392.

Information We Collect

We only collect information that helps us provide better educational services to you. Here's what we gather and why:

Information You Give Us Directly

• Your name, email address, and phone number when you sign up for our programs or contact us
• Billing information when you enroll in paid courses (though we don't store complete credit card details on our servers)
• Educational background and career goals you share during the enrollment process
• Messages and feedback you send us through our contact forms or email
• Your dietary preferences or restrictions when relevant to course content

Information We Collect Automatically

• Technical data like your IP address, browser type, and device information
• How you navigate through our website and which pages you visit
• Course progress and completion rates within our learning platform
• Time spent on different learning modules and assessment results

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to providing quality culinary education.

Primary Uses

• Creating and managing your student account on our platform
• Processing enrollment applications and course registrations
• Delivering course materials and tracking your learning progress
• Communicating with you about your courses, schedules, and program updates
• Providing technical support when you encounter issues
• Sending you educational resources and materials you've requested

Secondary Uses

• Improving our course content based on student performance data
• Understanding how students interact with our platform to fix problems
• Sending occasional updates about new programs (you can opt out anytime)
• Complying with legal requirements under Italian and EU law

Legal Basis for Processing Your Data

Under GDPR, we need a legal reason to process your personal information. Here's what applies to us:

Processing Activity	Legal Basis
Managing your enrollment and delivering courses	Contractual necessity
Sending educational updates and newsletters	Your consent (can be withdrawn)
Improving our platform and courses	Our legitimate business interests
Complying with tax and accounting requirements	Legal obligation

Who We Share Your Information With

We don't sell your personal data to third parties. Period. But we do work with some trusted service providers who help us run our platform:

• Payment processors who handle transactions securely on our behalf
• Cloud hosting services that store our educational content and student data
• Email service providers that help us send course materials and updates
• Analytics tools that show us how our website performs (with anonymized data)

All these partners are contractually bound to protect your information and can only use it for the specific services they provide to us. They can't use your data for their own purposes.

How We Protect Your Data

Security isn't just a checkbox for us. We take practical steps to keep your information safe:

• All data transmitted between your device and our servers uses encryption (HTTPS/TLS)
• We store sensitive information in encrypted databases with restricted access
• Our team members only access personal data when necessary for their specific role
• We regularly update our systems and apply security patches promptly
• We conduct periodic security reviews and vulnerability assessments
• Payment card information is handled by PCI-DSS compliant payment processors, not stored by us

That said, no system is completely immune to security risks. If we ever experience a data breach that affects your information, we'll notify you and the relevant authorities as required by law.

How Long We Keep Your Data

We don't keep your information longer than necessary. Here's our approach:

Active Students

While you're enrolled in our programs, we retain all your course data and personal information to provide ongoing educational services.

After Course Completion

We keep your academic records for seven years after graduation. This allows us to verify course completion, provide transcripts, and comply with educational record-keeping requirements in Italy.

Marketing Communications

If you've subscribed to our newsletter or updates, we'll keep your contact information until you unsubscribe.

Financial Records

Payment and billing information is retained for ten years to meet Italian tax and accounting regulations.

When the retention period ends, we securely delete or anonymize your personal information so it can no longer identify you.

Your Rights Under GDPR

You have significant control over your personal data. Here are the rights you can exercise:

Right to Access

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used electronic format within 30 days.

Right to Correction

If any information we have about you is inaccurate or incomplete, you can ask us to correct it. You can update most information directly through your student account.

Right to Erasure

You can request deletion of your personal data in certain situations, such as when it's no longer needed for the original purpose. Note that we may need to keep some information for legal compliance.

Right to Restrict Processing

You can ask us to temporarily stop processing your data if you're concerned about its accuracy or how we're using it.

Right to Data Portability

You can request your personal information in a structured, machine-readable format to transfer to another service provider.

Right to Object

You can object to processing based on legitimate interests or for direct marketing purposes. We'll stop processing unless we have compelling legitimate grounds to continue.

Right to Withdraw Consent

When we process data based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.

Children's Privacy

Our culinary arts programs are designed for adults aged 18 and over. We don't knowingly collect personal information from anyone under 18. If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete it.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to review it occasionally to stay informed about how we're protecting your information.

Your Right to Complain

If you're not satisfied with how we've handled your personal data, you have the right to lodge a complaint with the Italian Data Protection Authority (Garante per la protezione dei dati personali).

Their contact details are available at www.gpdp.it. However, we'd appreciate the chance to address your concerns directly first, so please reach out to us at [email protected] before filing a formal complaint.